Shipping Policy

Last Updated: October 4, 2026

At Al Shiekh, we are committed to delivering your orders safely and efficiently. We aim to provide a smooth and reliable shopping experience for customers across the United Arab Emirates (UAE).

Please read our shipping policy below for information about order processing, delivery times, and shipping procedures.

1. Shipping Destinations

Urban Gulf currently offers shipping within the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, subject to courier availability.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may take additional time to process.

Once your order has been processed and dispatched, you will receive a confirmation email or message with the available shipping information.

3. Estimated Delivery Time

Our estimated delivery times within the UAE are:

• Dubai: 2–5 business days

• Abu Dhabi: 2–5 business days

• Sharjah and Ajman: 2–5 business days

• Other UAE Emirates: 3–7 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to public holidays, weather conditions, courier issues, or other circumstances beyond our control.

4. Shipping Fees

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers will be clearly communicated on our website or during checkout.

5. Order Tracking

If tracking information is available for your shipment, we will share it with you once your order has been dispatched.

Please allow some time for tracking information to become active in the courier's system.

6. Cash on Delivery (COD)

Cash on Delivery may be available for selected products, locations, and orders, depending on the payment options displayed at checkout.

If COD is available, you can pay the courier upon delivery according to the instructions provided during checkout.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will do our best to assist you in checking the shipment status and resolving delivery-related issues.

8. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or dispatched.

Additional charges may apply if a shipment needs to be redirected or delivered again.

9. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Include your order number and clear photographs of the item and its packaging so we can review the issue and assist you with an appropriate resolution under our applicable policies.

10. Delivery Attempts

Please ensure that someone is available to receive the order at the provided delivery address.

If a delivery attempt fails because the recipient is unavailable or the address is incorrect, the courier may arrange another delivery attempt or return the shipment to the sender.

Any applicable redelivery arrangements or charges will be communicated to you where possible.

11. Contact Us

If you have any questions about our shipping policy or the status of your order, please contact us through the contact details provided on our website.

Thank you for shopping 

We appreciate your trust in us and look forward to serving you.